Information, Advice & Support

Surrey Family Information Service

The Surrey Family Information Service want to support all parents and carers, professionals, children and young people (aged 0-25), to help them make informed decisions about services or support they may want or need to access. To help you find services available in your local area, or online, they have created a directory of over 8000 services (including ones offered by organisations other than Surrey County Council), covering SEND, childcare, health, education, social care, leisure and help and support services. If you can’t find what you are looking for online, they also have an enquiry service where you can contact the team for further help, information or advice online, over the phone or by email.

You can also find useful information using the links below:

Alcohol & Substance Misuse
Drugs Alcohol and Smoking – Advice for Parents
Catch 22 – Surrey Young People’s Substance Misuse Service

Advice for parents on bullying
Advice for Parents on Cyberbullying (PDF)
Bullying at School – The Law

Child Deaths and Bereavement Support
See our Child Deaths and Bereavement Support page

Child Sexual Exploitation

Apps and Social Media Library (PDF) – a comprehensive list of apps and social media websites with descriptions
Child sexual exploitation advice for parents
Surrey Police – Sexual Exploitation
Child Sexual Exploitation – Children’s Social Care

Children & Young People who self harm
Self harm – Health and Wellbeing Surrey

Children breaking the law

Domestic abuse
Domestic abuse – information for families
Surrey Against Domestic Abuse 


Gang activity
Information to follow

Honour Based Violence and Forced Marriage

True Honour

Karma Nirvana

Mental Wellbeing
Mental wellbeing – Health and Wellbeing Surrey

Online Safety and Technology

Common Sense Media – a list of aged based rating criteria for apps, games, films, music and more

Apps and Social Media Library (September 2017) – a comprehensive list of apps and social media websites with descriptions


Internet safety Child Safety Online – a practical guide for parents and carers (104.1 KB)

A Parent’s Guide to Dealing with ‘Sexting’ (866.4 KB)

E-Safety – BBC Webwise

Simplified social media terms and conditions (from the Children’s Commissioner)

SHOuT (Surrey Hear Our Thoughts) – advice for parents about Sexting

The NSPCC has published new advice for parents on how to talk to children about the risks of online pornography and sexually explicit material

UK Safer Internet Centre

Private Fostering

SSCB Private fostering leaflet 2017



Stop the Traffik

The Child Trafficking Advice Centre (CTAC)

Safe childcare 

SSCB leaflets
Child Protection Enquiries Leaflet

Child Protection Conference Info for Families Leaflet

Surrey Safeguarding Children Board Information Leaflet

Useful links
Surrey Against Domestic Abuse
Child Sexual Exploitation
Surrey Police – Sexual Exploitation
Fatherhood Institute
Lullaby Trust – when a baby dies
Surrey Early Support
Dangers of accidental child drowning involving use of bath seats
The NSPCC has published new advice for parents on how to talk to children about the risks of online pornography and sexually explicit material.

There is a range of help and support available for young people and their families in Surrey.

See also
Our Assessment Consultation Therapy (ACT) team

Useful links
Surrey Police – Counter terrorism
Protecting the UK against terrorism
Safeguarding Prompt Cards for Health Professionals
More must be done to protect children from parents’ problem drinking
Surrey Against Domestic Abuse
Sexual Assault Referral Centre (SARC)
CyberSafe Surrey Network

CFAB has created three factsheets for professionals regarding child trafficking which can be found here:

Relocation of CAMHS One Stop

Please find attached a briefing about the relocation of CAMHS One Stop, Surrey’s team which receives and processes referrals into Mindsight Surrey CAMHS.

The relocation will affect written referrals only: all other details are staying the same.

Over the weekend of the relocation, the opening hours of CAMHS One Stop will change temporarily while the team move. They will be:

  • Friday 24 November: closed at 5pm.
  • Saturday 25 November: closed.
  • Monday 27 November: open as usual 8am – 8pm.

Details are on the Surrey and Borders and Mindsight Surrey CAMHS websites, and on our social media channels.